Returns Policy

Returns and Exchanges

At Carly Paiker Jewellery, we want you to be completely satisfied with your purchase, so our returns and exchange policy has been designed to be as easy as possible!

Return Postage costs on all returned items are the responsibility of the sender and Carly Paiker Jewellery cannot accept responsibility for any items that are misplaced during transit. It is for this reason that we highly recommend you use Insured Registered Post via Australia Post.

If you wish to return an item please email info@carlypaiker.com.au to receive an Authorisation Number and our returns department will assist in supporting you through the return process.

We offer free returns and exchanges within Australia on full priced items (with the exception of earrings*) that have been unworn and in their original condition and packaging 14 days from date of receipt. We offer a full refund, exchange, or credit note.

Any return item(s) that is a change of mind, must be intact and in a saleable condition. Please be mindful that most of our products are hand-made and of fragile nature and must be packed with care. Carly Paiker Jewellery will not accept your exchange if we consider the item(s) used, damaged, or broken due to inappropriate packaging via transit, misuse or wear and tear.

Once your item(s) is returned and inspected, we will send you email confirmation that it has been received. Please allow up to 10 days for your refund or exchange to be processed.

*Please note that each piece of missing packaging will result in a $2.00 deduction from the total order amount.

*SALE ITEMS:  All purchases on sale items are final. No returns or exchanges on sale items.

Unfortunately we do not offer exchanges or refunds for change of mind for international orders. If your order is faulty and needs to be repaired or replaced, please contact our customer service team at info@carlypaiker.com.au and we can assist you.

Gift Vouchers and Coupons

Gift Voucher, Credit Note and Coupon codes must be added prior to checkout. Under no circumstances will orders be discounted post payment. If you are having trouble applying a code, please get in touch with us via email at info@carlypaiker.com.au.

Replacements and Faults

If you believe that you have received a faulty or incorrect product please email info@carlypaiker.com.au with your order number and a photo of the product for assessment.

Mishandling includes:

  • Accidents
  • Abusive knock
  • Normal wear & tear
  • Ageing & natural tarnishing

You will receive a quote and ETA prior to the repair commencing and will be required to pay in full before the repaired item is dispatched. We try to ensure that our repair costs are as accurate as possible. The cost of a repair will vary depending on the item and extent of the damage and are usually very reasonable.

Please note that both manufacturing and mishandling repairs can (in some cases) take between 4-6 weeks to be returned to the customer.

6 Month Manufacturer Warranty

All Carly Paiker Jewellery products come with a 6 month warranty (from date of purchase) against manufacturing defects. All products that are deemed to be faulty, as the result of a manufacturing error, will be repaired and/or replaced at no cost given there has been no mishandling.

Mishandling includes:

  • Shipping
  • Accidents
  • Abusive knock
  • Normal wear & tear
  • Ageing & natural tarnishing

Please ensure that you follow our love & care instructions.